Service Desk Engineer

Job Description

Job description

Our support team consists of second-line IT specialists: the Service Desk Engineers. In case of questions or problems from customers, you are the first point of contact and in most cases you will handle questions or solve a problem directly. If a problem cannot be solved immediately, you will forward the ticket to your colleagues in the third-line support team. This consists of IT engineers and Technical Account Managers. You understand that everything revolves around our customers and you realize that communication skills are essential in this. You offer all requested and possible support to our customers and ensure that laptops, workstations and servers work together seamlessly. Of course, we cannot always do everything ‘remotely’, so it will sometimes be necessary for you to go out to install workstations on location or to solve problems. In addition, you will participate in new IT projects such as the roll-out of a new infrastructure.

About Us

Our team has over 25 years of experience in setting up, managing and applying new IT technologies in a way that specifically suits a sector. We work for multiple sectors, including healthcare, retail, production and business services.

Job requirements

Hard skills

• Microsoft 365
• Azure
• PowerShell
• Windows Server and Workstation
• Networking
• VoIP telephony (pre)
• IT security
• VMware
• Linux (pre)

Soft Skills

• Communicative skills
• Service oriented
• Customer oriented
• Result oriented
• Responsibility
• Adaptability
• Eager to learn
• Social
• Sense of humor

Offer

• A permanent contract immediately for good performance;
• A lot of freedom in your daily work;
• Always finding a challenge for everyone;
• Motivating growth opportunities;
• Excellent pension plan;
• Good secondary employment conditions such as: sports and internet allowance, bi-weekly massage, bonus for obtaining a certificate, company car and mobile phone.