2nd line remote support

infrastructure, IT
Gouda
03/05/2025
€2500 - €4000 / month
Full Time

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Job Description

Job description

As a second-line remote support employee, you are part of our support team and are responsible for solving complex IT problems for our customers. You provide remote technical support and ensure that the customer can get back to work as quickly as possible. We stand for quality, speed and customer satisfaction, which is why we are looking for an enthusiastic and motivated support employee who shares these values.

We work with small management teams, also called customer teams. Each customer is linked to a specific team, so that there is always a fixed point of contact for technical issues and challenges. Currently we have a first-line support team that is responsible for correctly registering support tickets and solving problems immediately if possible. If the problem is more complex, it is forwarded to the management team of the customer in question.

About Us

We are a dynamic and fast-growing IT company that focuses on providing professional IT services to various organizations in the Netherlands and abroad. With our years of experience and broad expertise in the field of IT infrastructure, cloud solutions, security and support, we ensure that our customers can work safely and efficiently anytime and anywhere.

Our story begins in 2011, when we opened our doors as a sole proprietorship. Driven by a passion for ICT and a dedication to personal service, we have grown steadily ever since. In 2014, we expanded our team with staff and today we are proud of a strong team of 30 professionals serving over 100 clients.

Job requirements

Job requirements:

  • HBO work and thinking level
  • At least 3 years of experience in ICT support or management
  • Various Microsoft certifications (Microsoft 365, Modern Work, Windows Server)
  • Sufficient knowledge of networks (VLANs, DNS, routing, port forwards)
  • Experience in supporting multiple businesses (MSP)

We offer

  • A market-conform salary (2500-4000 gross based on 40 hours)
  • 8% holiday pay
  • 25 vacation days and up to 7 national holidays
  • Company mobile and laptop
  • Travel expenses reimbursement
  • Free accredited Microsoft 365 courses + exam vouchers + salary increase
  • Pension
  • Working from home options
  • Study budget and various bonus structures
  • Study budget and various bonus structures

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