IT Support Employee

Job Description

Job description

Currently looking for a Helpdesk Employee/Customer Care for software support.

Develops software solutions (ERP) for the construction industry. The helpdesk employee is the first point of contact for the customer to assist him with general and specific questions about the software solution. The helpdesk employee works together with the application manager as well as with the development team.

Profile You have a graduate, bachelor’s or master’s degree in computer science, ICT or have equivalent experience. You are a strong communicator and customer-oriented. Problem-solving skills and stress resistance help you in performing your function.

It is our passion to help you improve your business processes. This allows you to give your customers even more attention. Our goal is to enable your employees to work more pleasantly and efficiently and to reduce your business costs.

More than 30 years ago we developed our first software program (for companies processing reinforcement steel and for producers of concrete products). By continuously responding to developments and by innovating, and now supplies multiple affordable, modern, stable and very user-friendly ERP programs with which all your business processes can be supported.

Active in various countries and in various sectors for many years. Our customers are located in Belgium, the Netherlands, Ireland, Austria and Slovakia.

Develops, supplies and maintains modular standard ERP software programs and, where necessary, we develop custom software.

Works daily on even smarter solutions so that our customers can also have the most modern systems in the future. In order to stay informed of developments and wishes, we maintain contacts with our customers and with various trade associations and their members (e.g. VWN). We are also no strangers to suppliers of control systems for the concrete industry and to suppliers of machines for the concrete reinforcement industry.

Job requirements

Job-related competencies

• Telephone support of the applications to our customers
• Creation, planning and follow-up of reported issues/questions (ticket system)
• Communication with customers regarding the new features in the applications
• Direct collaboration with the development team regarding technical issues
• Direct collaboration with the application manager regarding planning, manual, Q&As, testing

Personal competencies

• Result-oriented work – Being customer-oriented
• Independent work – Collaboration
• Planning and organizing – Working accurately
• Being socially skilled and creative
• Have commercial insight
• Be willing to learn

Offer

• A competitive salary package
• Additional legal benefits (electronic meal vouchers, company car with fuel card or mobility allowance)
• Extensive training program
• A pleasant environment in a group with international expansion (i-Theses group)
• Flexible and sliding working hours
• Possibility to work from home