Service Desk Employee System Management

Job Description

Job description

As the first point of contact for our customers when using their network, you support customers with product-related and technical questions.

It is a challenging, varied function. You come into contact with all aspects of networks and business processes. You do everything you can for a satisfied customer, because you listen well, take initiative and are decisive. You take responsibility to realize or find a qualitative solution as quickly as possible. You seek help from a colleague immediately if necessary.

As a service desk employee you are the first point of contact for our customers. Strong communication skills and a good command of the Dutch language are therefore a must.

About Us

Working smarter by using ICT in an inventive way. ICT solutions that adapt to your organization instead of the other way around. Doing more in less time, at lower costs and with more fun. That is what we mean by A Smart Move. That is what we are committed to every day. For 32 years now. We do this for business service providers, hotels, conference centers, education and training organizations, project organizations and shared service centers, among others.

Job requirements

• Remote management of networks (monitoring, securing, providing backups)
• Accepting, registering and processing support tickets
• Answering user questions
• Troubleshooting hardware and software problems
• Emergency jobs, such as picking up or removing broken equipment
• Maintain system documentation
• Helping with projects
• Assist with security implementations

Naturally, we offer you excellent primary and secondary employment conditions, such as:

• A good salary
• A pension plan
• A lease car or generous mobility allowance
• Laptop and smartphone
• 25 vacation days (with a full-time contract) with the option to purchase additional vacation days

But what makes us truly unique is the personal attention for our customers and colleagues, the responsibility we offer you and the development opportunities. We are a growing company with short lines. As a result, there is a lot of attention for your personal ambitions and you can really make a difference in further shaping the organization.

We work in an energetic and close-knit team of 25-30 motivated colleagues, we have lunch together and we regularly organize fun things such as pizza sessions, drinks, outings and ski weekends.